Staff Stories

Hear what our staff have to say

Rashurd Ali

Deputy Team Leader

I’ve been at Sigma for nine months now and it’s been a rollercoaster ride. I’ve met some great people here and they’ve really made my experience enjoyable. No one comes to work expecting to make so many friends but that is what I have done at Sigma.

The training is always there if you need it and you will be supported throughout. I’ve been working on an Energy campaign since I started and I’ve continued to develop new skills during my time here.

Working on campaigns involving both phone calls and emails I’ve learnt how to balance the two. This has helped me develop my organisational skills, helping others and developing my own personal skills.

I’ve now progressed to Deputy Team Leader which has given me greater responsibility within my team and I’m excited for what the future holds as I look to progress more within the business.

Sigma has supported me by providing me with the relevant help, training sessions, courses and one-to-one sessions. I’ve had a lot of support in areas where I needed to improve and also with anything else that I needed, whether personal or business. Sigma and all the staff here are always willing to help.

Mohammed Rahman

Customer Adviser

My journey with Sigma began when I enrolled on a Birmingham Metropolitan College (BMet) course. After a productive and enjoyable two weeks I moved onto induction training with Sigma which I also really enjoyed; the training received at Sigma taught me so much.

I then moved onto the contact centre floor, putting everything I learned into practice. Seeing how exciting training was gave me a newfound insight into a career path towards training and development. Not too long after joining, an opportunity arose with the training team and I just had to apply. Seven months later I am a seconded Assistant Trainer and I am loving my new career.

I wouldn’t be where I am today if it weren’t for the training and support I received at Sigma. After my training I received support from fellow work colleagues and management. Everyone at Sigma is so supportive it’s like one big family.

Sigma helped me find the perfect career path for me and I could not be more grateful for it. I’m still learning and developing with Sigma and I see myself doing so for many years to come.

Iman Ghaleb

Deputy Team Leader

I began training with Sigma in August 2016 and I’m thoroughly enjoying it. I would say the largest part of your learning will be on the job, and there are new things that you’ll pick up every day. Most people will feel very nervous when starting on the phone, but don’t let this put you off.

When an opportunity for a new Deputy Team Leader (DTL) became available I was uncertain whether to apply, especially considering that the vacancy was only open to employees who had passed their probation, which at the time I hadn’t.

Nonetheless, I did end up applying and found that the hard work I had put into the first couple of months with Sigma was paying off as I was given the opportunity. I couldn’t be happier!

I’m constantly learning new skills and gaining insight into how the client and Sigma operate and there is plenty of support available.

The great thing about being a DTL is that it shows there are progression opportunities within the business. I am confident that this is just the start of a long and prosperous career with Sigma, and it just goes to show that where you’re willing to put in the effort you can reap the rewards.

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