Partnership to provide new jobs in Birmingham


A successful training and employment programme is set to give over 200 people in and around Birmingham the opportunity to retrain and secure full-time work.

The jobs initiative is part of a partnership between Birmingham-based call centre outsourcing specialist The Sigma Financial Group, BMet, Birmingham City Council and JobCentre Plus.

Funded by the West Midlands Combined Authority, it will give unemployed people the chance to learn new skills for free and have the opportunity to join Sigma during a period of phenomenal growth, with 15 candidates trained and assessed every month between January and July.

The sector-based work academy partnership originally began in 2015 and has since seen over 1,000 trainees come through the programme – with 625 starting new call centre and customer advisor roles at Sigma.

Jo Regan-Iles, Group People Officer at Sigma said: “We’ve enjoyed a really successful partnership over the past five years and this latest jobs and training drive is yet another milestone.

“The Covid-19 pandemic has played a role in seeing around 200,000 people unemployed across the West Midlands and so this programme aims to help push that number down, give people new skills and kickstart new careers.

“We’ve already seen hundreds of people join us through the programme and many of those have worked their way up through the organisation into supervisory or management roles. There are so many stand-out stars and over the next seven months we look forward to taking on the next group of talented people who want to reset their careers, reskill or get back into work.”

BMet’s Vice Principal of External Development, Suzie Branch-Haddow, added: “Sector Based Work Academy Programmes can really provide businesses with a unique, risk-free, recruitment channel.

“By working in close partnership with Sigma we’ve been able to ensure that the training content is tailored to their business culture, systems and processes allowing candidates to get a real feel for the organisation and vice-versa.”

Andy Street, Mayor of the West Midlands and Chair of the West Midlands Combined Authority, said: “Retraining and upskilling are critical to our region’s economic recovery from the coronavirus pandemic.

“Training in the skills that employers need, both now and in the future, is a crucial way to help people who have lost their jobs get back into employment quickly, and sector-based work academy programmes do exactly that.

“So it’s great that we’ve been able to fund BMet to deliver a bespoke programme at Sigma to give local people new skills and the opportunity to start a new career through free training, thanks to our partnership with JobCentre Plus.”

Last summer Sigma also announced plans to double its 1,500 workforce, which is spread between Birmingham, Redditch and its facility in Cape Town, South Africa, by 2025. The company celebrates its tenth anniversary this year and now counts 14 UK energy providers as customers.

BMet is one of the largest further education colleges in the UK, providing a wide range of education, training and apprenticeship courses across the West Midlands. It is made up of three colleges; James Watt College in Great Barr, Matthew Boulton College in central Birmingham and Sutton Coldfield College.

To find out more about Sigma's current vacancies please visit our careers site

Boost to leadership team with financial services specialist


The Sigma Financial Group, a growing Midlands outsourcing business, has announced the appointment of a new director who will lead the firm’s expansion into the financial services sector in the UK and South Africa.

Sigma offers ‘white label’ customer contact centre services across the energy, water, retail, financial services and telecommunications sectors and has appointed Jaco Snyman as Director of Financial Services.

As part of Sigma’s Birmingham-based leadership team, he will spearhead the growth of Sigma’s boutique contact centre, collections and recoveries outsourcing offerings in the financial services sector as the company looks to expand its multi-industry portfolio further. He will report to Chief Commercial Officer, Ben Jones.

Jaco has held a variety of leadership roles in the financial and consumer finance sectors in the UK and South Africa - including senior positions with PriceWaterhouseCoopers and more recently, as Chief Operating Officer of the UK Personal Finance arm of BNP Paribas.

Gary Gilburd, Chief Executive of Sigma said: “We have seen a successful year here at Sigma and to add Jaco to our management team as we enter 2021 is another boost.

“Jaco has the experience and credentials we need as we aim to strengthen our presence in the international financial services market over the coming years. With a wide-reaching network and intricate knowledge of the industry, he is already making an impact and leading some exciting projects. We are delighted to have him here at Sigma.”

Jaco Snyman added: “Sigma is an award-winning business with strong foundations in financial services. My aim is to build on some great achievements so far and showcase how well equipped we are to offer businesses in the sector a variety of flexible, fully-regulated solutions.

“This is an exciting time to join Sigma. The company is on a strong growth path, have ambitious goals and shareholders are investing for the future. It is an agile organisation with a high-energy leadership team which I am delighted to be part of.”

The appointment comes almost six months since Sigma appointed Jo Regan-Iles as Chief People Officer and William Brown as Director of Water and Energy Services – two other newly created senior roles.

Last summer Sigma also announced plans to double its 1,500 workforce, which is spread between Birmingham, Redditch and South Africa by 2025.

The company celebrates its tenth anniversary this year and has won multiple industry awards since it was co-founded by Mr Gilburd and Chief Operating Officer Mike Harfield in 2011. It now counts 14 UK energy providers as customers.

Sigma also has a large call centre facility in Redditch, Worcestershire and in Cape Town, South Africa.

Contact us for more information

Redditch Office
Grosvenor House
Prospect Hill
B97 4DL

Birmingham Office
46 The Priory Queensway
B4 7LR