Water Sector

The water industry continues to undergo significant change

Sigma is a flexible partner to its clients, delivering tailored services to meet their exacting needs

The biggest shakeup in the water industry since privatisation almost 30 years ago began in April 2017 with the move to allow business customers to shop around beyond their local water supplier in order to find themselves a better deal.

Further change however, is coming in the form of Ofwat’s PR19 which raises the bar in regard to the quality of the business plans it is expecting water companies to produce. Structured around the four themes of customer service, affordable bills, long term resilience and innovation, PR19 is expected to be a substantially more challenging price control process than previous assessments.

Sigma is experienced in working with businesses going through significant change and working under such intense regulatory scrutiny. We are a flexible partner to our clients, delivering tailored services to meet their exacting needs.

Benefits of our approach:

End-to-end customer contact solution

From sales and early arrears through to customer retention and late-stage collections, Sigma can deliver a full end-to-end outsource solution.

For more information on our services, click here.

Complete flexibility

Your business is different than that of your competitors! Our services are not delivered “out of the box” but are tailored to meet the specific needs of our clients; this ensures that any outsourcing project is a true reflection of each client’s business.

Quality Customer Experience

The use of a leading-edge customer contact platform facilitates omni-channel customer contact and improves the customer journey.

Value-Add Engine

Sigma has developed a unique ‘value-add engine’ which enhances data and informs and improves processes on an on-going basis. The result - efficiency improvements and cost reductions.

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Grosvenor House
Prospect Hill
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