Telecommunications Sector

The telecommunications sector has been dominated by change

Sigma works in partnership with its clients to deliver a truly flexible and tailored service

The telco sector has been dominated by change driven by technological developments, regulatory scrutiny and the need to address customer’s data security and privacy concerns. The expanded use of mobile devices coupled with an increased demand for high-bandwidth applications, is also putting pressure on the existing broadband network.

The market is competitive but the opportunities are huge in an environment where it is predicted that 90% of adults in developed markets and 92% of adults in the UK, will have a smartphone within the next five years.

Sigma works in partnership with its clients to deliver a truly flexible and tailored service.

Benefits of our approach:

End-to-end customer contact solution

From sales and early arrears through to customer retention and late-stage collections, Sigma can deliver a full end-to-end outsource solution.

For more information on our services, click here.

Complete flexibility

Your business is different than that of your competitors! Our services are not delivered “out of the box” but are tailored to meet the specific needs of our clients; this ensures that any outsourcing project is a true reflection of each client’s business.

Quality Customer Experience

The use of a leading-edge customer contact platform facilitates omni-channel customer contact and improves the customer journey.

Value-Add Engine

Sigma has developed a unique ‘value-add engine’ which enhances data and informs and improves processes on an on-going basis. The result - efficiency improvements and cost reductions.

Redditch Office
Grosvenor House
Prospect Hill
B97 4DL

Birmingham Office
46 The Priory Queensway
B4 7LR