Financial Services Sector

The financial services sector has undergone considerable change over the course of the last 15 years: Increased regulation and public scrutiny; greater competition from start-ups and retailers (such as supermarkets); and a marked shift towards digitalisation and mobile communications.

Sigma is trusted by its financial services clients to deliver a range of services in a space which continues to undergo significant change. Working in partnership, Sigma provides flexible contact solutions designed to meet the differing needs of a diverse customer base.

Benefits of our approach:

End-to-end customer contact solution

From sales and early arrears through to customer retention and late-stage collections, Sigma can deliver a full end-to-end outsource solution.

For more information on our services, click here.

Complete flexibility

Your business is different than that of your competitors! Our services are not delivered “out of the box” but are tailored to meet the specific needs of our clients; this ensures that any outsourcing project is a true reflection of each client’s business.

Quality Customer Experience

The use of a leading-edge customer contact platform facilitates omni-channel customer contact and improves the customer journey.

Value-Add Engine

Sigma has developed a unique ‘value-add engine’ which enhances data and informs and improves processes on an on-going basis. The result - efficiency improvements and cost reductions.