Views of the team

Read our latest viewpoints and articles

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Proud of our guys!


We must be good…or are we……..

Over the last few years we have shaved, jumped, cycled, baked and run all in the name of great causes but in every case the business has ultimately dictated the timing and general nature of the event....

....we’ve got RPA, AI, Omni-channel, Opti-channel, Multi-channel and we can even do social media through blended Unified Desktop solutions, and that’s before we even bust out Bitcoin and Blockchain functionality via an army of highly trained robots……

24th October 2017 - by Mike Harfield

10th October 2017 - by Mike Harfield

Can you trust an outsource partner to manage your customer complaints?

At a point where the customer experience is already challenged and significant consequences could result if badly managed (both reputational and financial) – especially given the regulatory oversight in this area; I’m sure we all agree that complaints need to be resolved quickly, thoroughly, fairly and professionally.

18th September 2017 - by Gary Gilburd
Redditch Office
Grosvenor House
Prospect Hill
B97 4DL

Birmingham Office
46 The Priory Queensway
B4 7LR