About Sigma

Sigma delivers a wide range of white label customer contact services for some of the UK’s largest brands. With over 500 employees operating from Sigma’s offices in Birmingham, Redditch and Cape Town, South Africa, Sigma delivers significant value for its clients and their customers

About Sigma

Sigma is an innovative business process outsourcing provider historically specialising in credit and customer management. Founded in 2011, the business has grown rapidly and provides a range of services including:

  • Early Arrears collections
  • Late stage panel management
  • Ad-hoc revenue driving campaigns
  • Vulnerable customer identification & handling
  • Debt sale brokering
  • Specialist staff training
  • Outsourced Quality Assurance resource
  • Data enhancement & behavioural scoring
  • Back-office support
  • Outsourced Customer Services
  • Complaint and query management
  • Customer surveys
  • Inbound and outbound sales
  • Offshore customer contact solutions
  • Consultancy

With a particular focus and expertise within the energy utility sector, Sigma also works with clients across a broad spectrum of other industry sectors including water, financial services, retail and telecommunications.

Sigma does not provide ‘off-the-shelf’ products and each client receives a solution which is bespoke to their needs. We work flexibly with our clients, adapting and tailoring our solutions as their requirements develop over time; this benefits our clients and their customers and is the reason why we have expanded and maintained our existing client relationships over a long period of time.

An award winning business, Sigma received two major accolades at the 2016 Utilities and Telecoms Awards hosted by Credit Strategy, claiming both the Best Joint Customer Service Initiative and Best Outsourcing Initiative of the Year honours. In November 2016, Sigma was also awarded Outsourcing Partnership of the Year at the Midlands and Yorkshire Contact Centre Forum annual awards and we were shortlisted for Credit Strategy’s Outsourcing Initiative of the Year Award in 2017.

An FCA regulated business, Sigma is ISO 27001 certified in relation to its Information Security Management System; ISO 9001 certified in relation to its Quality Management System; and is PCI DSS compliant.

Redditch Office
Grosvenor House
Prospect Hill
B97 4DL

Birmingham Office
46 The Priory Queensway
B4 7LR