USPS

What makes Sigma different from other Business Process Outsourcers

FLEXIBLE ENGAGEMENT MODELS

  • Personalised business models for each business partner
  • Traditional best practices adapted to modern landscapes
  • Flexible, adaptable & cost effective commercial formats
  • Scalable workforces, overflow and peak capacity solutions

WORLD-CLASS STANDARDS

  • Skilled and experienced workforce
  • Industry oriented training with fully accredited training professionals
  • Accurate forecasting and work force management expertise
  • Bespoke performance Management Information and real time reporting

UK OPERATIONAL EXCELLENCE

  • Trusted by leading brands in heavily regulated verticals
  • Delivering tangible return over investments
  • Robust governance & client relationship management
  • Excellent customer contact quality & satisfaction standards

ENABLING TECHNOLOGY

  • State-of-the-art multichannel & database infrastructure
  • Highly redundant and responsive
  • “Plug & Play” services “Any time, any place, any process"
  • Contact centre set-ups within 6 weeks of agreement

CERTIFICATION AND COMPLIANCE

  • Grown and developed in one of the UK’s most regulated industries
  • Financial Conduct Authority (FCA), OFGEM, OFWAT and OFCOM compliance
  • Payment Card Industry Data Security Standard (PCI DSS) certified
  • ISO 27001 and ISO 9001 accredited in relation to information security and quality management systems

INDUSTRY LEADING QUALITY

  • Leadership team with over 70 years combined credit management and customer service experience
  • Entrepreneurial spirit that encourages innovation and imagination
  • Passion for customer centricity and people management
  • Management team headhunted from industry leaders

Redditch Office
Grosvenor House
Prospect Hill
Redditch
B97 4DL

Birmingham Office
McLaren
46 The Priory Queensway
Birmingham
B4 7LR