Value Add Engine

The brain behind Sigma’s operation; driving all analytics, segmentation and strategy

Every customer is unique. Finding a way to best segment your customer base is fundamental to overall improved performance and customer experience

Sigma differs from many outsourcers in that we have originated from debt purchase roots but despite now focusing on white label customer contact solutions we have retained our embedded risk and debt pricing functions. This allows us to analyse portfolios based upon their performance as a debt collection strategy is applied; identifying distinct segments within a portfolio and adjusting strategies accordingly.

Working with a number of our clients, we use our ‘Value Add Engine’ to enhance the existing data and knowledge about the customer base in order that more effective and better tailored collections strategies can be utilised as part of an early or late stage collections strategy.

Benefits:

  1. Improved collections performance and a better customer journey – strategies are tailored to individually identified segments. Communications are tailored and response levels improved.
  2. Flexibility – The Sigma ‘Value Add Engine’ can be used in isolation or as an integrated part of other service offerings.
Redditch Office
Grosvenor House
Prospect Hill
Redditch
B97 4DL

Birmingham Office
McLaren
46 The Priory Queensway
Birmingham
B4 7LR