Services

Providing bespoke customer contact solutions for clients and their customers

Sigma provides customer contact solutions which are tailored to meet the specific requirements of clients and, most importantly, their customers.

Sigma's customer advisors have been carefully selected with experience in each vertical and are professionally trained to provide a first class service to customers in need of guidance and support. For Sigma, every interaction is an opportunity to create value and a long-standing relationship. The ease with which customers can research alternative solutions or suppliers makes the retention of customers and brand loyalty vital to the success of any business.  Huge importance is placed on scoring, reviewing, analysing and improving the quality and compliance standards of customer interactions in order to continually exceed customer expectations.

All of Sigma's contracts are bespoke to each individual client in order to exactly meet their requirements - essentially Sigma operates as an extension of its clients’ businesses. Each client has a dedicated team of customer advisors, all of whom receive client specific training in order that they are able to engage with clients’ customers skilfully and knowledgeably.

The range of services provided includes:

  • consumer and commercial early arrears debt recovery calls
  • direct debit re-assessment campaigns
  • a range of customer service calls and support functions
  • complaint and query handling calls
  • ad-hoc inbound and outbound dialling campaigns
  • Off-shoring via our operation in Cape Town, South Africa

Credit Management

The provision of dedicated customer advisor teams for early stage debt recovery

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Customer Services

Providing an excellent customer outcome is our focus from day one

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Fulfilment

Over 30 years’ experience of fulfilment services
     

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Redditch Office
Grosvenor House
Prospect Hill
Redditch
B97 4DL

Birmingham Office
McLaren
46 The Priory Queensway
Birmingham
B4 7LR