Retail Sector

A challenging and competitive marketplace for retailers

Sigma delivers supportive and integrated end-to-end customer contact solutions

Prevailing economic conditions and a consumer shift towards digital shopping have undoubtedly combined to create a challenging and competitive marketplace for retailers. High street closures are becoming an all too familiar occurrence as retailers fight for customers across multiple purchase and contact platforms.

Sigma delivers supportive and integrated end-to-end customer contact solutions for its retail clients across customer contact channels including voice, SMS, email, letter and webchat. With the ability to pivot seamlessly between channels, the end-customer benefits from an improved customer journey, regardless of the channels used.

Benefits of our approach:

End-to-end customer contact solution

From sales and early arrears through to customer retention and late-stage collections, Sigma can deliver a full end-to-end outsource solution.

For more information on our services, click here.

Complete flexibility

Your business is different than that of your competitors! Our services are not delivered “out of the box” but are tailored to meet the specific needs of our clients; this ensures that any outsourcing project is a true reflection of each client’s business.

Quality Customer Experience

The use of a leading-edge customer contact platform facilitates omni-channel customer contact and improves the customer journey.

Value-Add Engine

Sigma has developed a unique ‘value-add engine’ which enhances data and informs and improves processes on an on-going basis. The result - efficiency improvements and cost reductions.

Redditch Office
Grosvenor House
Prospect Hill
Redditch
B97 4DL

Birmingham Office
McLaren
46 The Priory Queensway
Birmingham
B4 7LR