Energy Sector

The energy sector has undergone a sea-change

Sigma is a flexible and supportive outsourcer

The energy sector has undergone a sea-change over recent years driven by regulatory pressures, changing customer demands and technological developments. Further change however, is likely to continue unabated as greater regulatory intervention combines with the expanded roll-out of Smart Meters and an increasingly tech-savvy customer base.

The competitive landscape has also changed dramatically with a significant number of new entrants thriving and growing; many offering differentiated service lines and catering for customers with different buying considerations (for example energy production sources).

Sigma has significant experience of working with energy utility businesses and understands the pressures and challenges they face.  We are a flexible and supportive outsourcer that works with its clients to tailor its service delivery.

Benefits of our approach:

End-to-end customer contact solution

From sales and early arrears through to customer retention and late-stage collections, Sigma can deliver a full end-to-end outsource solution. Alternatively, many clients utilise our expertise to support them in particular areas such as complaint management or customer retention.

For more information on our services, click here.

Complete flexibility

Your business is different than that of your competitors! Our services are not delivered “out of the box” but are tailored to meet the specific needs of our clients; this ensures that any outsourcing project is a true reflection of each client’s business.

Quality Customer Experience

Sigma is able to demonstrate genuine improvements upon internal NPS and ‘Rant & Rave’ scores for its clients. Our Customer Advisors are focused on the customer journey and ensure that brand integrity is maintained at all times.

Value-Add Engine

Sigma has developed a unique ‘value-add engine’ which enhances data and informs and improves processes on an on-going basis. The result - efficiency improvements and cost reductions.

Redditch Office
Grosvenor House
Prospect Hill
Redditch
B97 4DL

Birmingham Office
McLaren
46 The Priory Queensway
Birmingham
B4 7LR