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Can you trust an outsource partner to manage your customer complaints?

We must be good…or are we……..

At a point where the customer experience is already challenged and significant consequences could result if badly managed (both reputational and financial) – especially given the regulatory oversight in this area; I’m sure we all agree that complaints need to be resolved quickly, thoroughly, fairly and professionally. ....we’ve got RPA, AI, Omni-channel, Opti-channel, Multi-channel and we can even do social media through blended Unified Desktop solutions, and that’s before we even bust out Bitcoin and Blockchain functionality via an army of highly trained robots……

18th September 2017 - by Gary Gilburd
10th October 2017 - by Mike Harfield
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