About Sigma

Sigma delivers a wide range of white label customer contact services for some of the UK’s largest brands. With over 500 employees operating from Sigma’s offices in Birmingham, Redditch and Cape Town, South Africa, Sigma delivers significant value for its clients and their customers

About Sigma

Sigma originally started life as a contingency debt recovery operation and opened its doors in January 2011 with just 20 FTE. In September 2011, senior management sought additional investment to help grow the business and Cyrus Capital LP became a major shareholder with an interest in utilising Sigma as a servicing vehicle for debt purchase portfolios. In December of the same year, Sigma won its first debt purchase contract with a major financial services organisation and grew its business to 50 FTE. By February 2012, Sigma had added a number of ‘blue chip’ businesses to its contingency client roster and this helped the business to grow to 120 FTE. Further growth continued with the addition of a number of other significant contingency debt recovery clients and debt purchase portfolios and in March 2013, Sigma acquired Commercial Credit Services Group (CCSG), a debt recovery business with over 30 years industry experience and a significant energy utility client base. The acquisition brought with it another 120 FTE who migrated from CCSG’s offices in Bromsgrove to Sigma’s offices in Redditch in August 2013.

By August 2014, Sigma had taken the decision to place greater focus on its ‘White Label’ services and in a little over 12 months, this area of its business had grown significantly with well over two thirds of its 400 FTE directly engaged in the provision of these services.

In November 2015, the decision was taken to focus Sigma’s service offering entirely on its ‘White Label’ business with services including:

  • consumer and commercial early arrears debt recovery calls (both ‘white label’ and in Sigma’s name)
  • direct debit re-assessment campaigns
  • customer service calls
  • complaint and query handling calls
  • ad-hoc inbound and outbound dialling campaigns

In January 2016, The Sigma Financial Group was acquired by Sanclare (UK), the UK subsidiary of the South African based Business Process Outsourcer,  Digicall Group. The acquisition makes Sigma part of a £50m turnover group and helps strengthen Sigma’s service offering, enabling the provision of offshoring solutions for clients.

Redditch Office
Grosvenor House
Prospect Hill
Redditch
B97 4DL

Birmingham Office
McLaren
46 The Priory Queensway
Birmingham
B4 7LR